치과병의원 안에서 고객만족을 위한 마케팅연구 -치과의사와 직원간의 기대와 만족을 중심으로-
A Study on Marketing for Customer Satisfaction of Dental Hospitals and Clinics - Focusing on Expectation and Satisfaction between Dentist and Staff-
김용태, 김양균,
소속 상세정보
김용태 ( Kim Yong-Tea ) - 경희대학교 사회과학연구원
김양균 ( Kim Yang-Kyun ) - 경희대학교 경영대학 의료경영학
KMID : 0362720100480040127
Abstract
Introduction: In this study, we applied the immediate loading to implant using temporary prosthesis, and compared the treatment results by each placement site, amongst pre-loading period. The study was intended to search for occurrence of complications and the amount of marginal bone resorption.
Materials and Methods: We retrospectively reviewed the medical records of 99 cases of implants from 29 patients who were treated at Seoul National University Bundang Hospital from September 2003 to September 2008. We grouped all the cases by placement arches and pre-loading periods, and subdivided each group by placement site(anterior/posterior), type of prosthesis(full-mouth cross splinting/Partial multiple splinting, Single).
Results: In the cases of anterior maxilla, the average amounts of marginal bone resorption showed 1.71±0.71mm in group 1, and 1.44±0.69㎜ in group 2, which means they revealed no statistically significant difference between group 1 and group 2 (p=0.646). In the cases of posterior maxilla, the average amounts of marginal bone resorption showed 1.25±0.72㎜ in group 1, and 1.14±1.15㎜ in group 2, which means they were not statistically significant. In the cases of anterior mandible, there was no cases classified as group 4, but the average amounts of marginal bone resorption in group 3 showed 1.38±0.79㎜. In the cases of posterior mandible, Group 3 showed 1.39±0.64㎜, and group 4 showed 1.84±1.19㎜ as amounts of marginal bone resorption, which means they revealed no statistically significant difference between group 3 and group 4(p=0.210). The survival rate of group1 was 97.14%, 92.1% of group3, and 100% of group 2 and group4. According to each type of prosthesis, each average amount of marginal bone resorption revealed no statistically significant difference in maxilla(p=0.575) in mandible(p=0.206).
Conclusion: It is concluded that the marginal bone resorption and the rate of complications might not be affected by placement sites and pre-loading periods. The marginal bone resorption and the rate of complications might vary as different bone quality of placement site and implant system, diameter, length, etc. It is suggested that the proper placement of immediate loading implants decreases the whole treatment period and any inconvenience occurred to patients.
키워드
Expectation;Satisfaction;Marketing;Motivation
원문 및 링크아웃 정보
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